AureliaMoon: an AI agent that knows your business and takes action
Does your support team receive the same questions every day? AureliaMoon finds information in your sources, responds in the customer’s context and carries out the actions you authorise. Your teams stay in control of situations that need their expertise.
Built around your knowledge
Documents, emails, customer histories and procedures: the agent uses the sources you select to deliver responses relevant to your business.
The right model and hosting approach
Connect to different language models, through SaaS or your own infrastructure. We define the architecture around your technical constraints and data.
Responses followed by actions
Create a ticket, check stock or update a record: the agent works in your connected tools within the permissions you grant it.
Your rules, your level of autonomy
Tone, role, business rules and human handover are configurable. You decide what the agent handles independently and what your team needs to approve.
What AureliaMoon brings to customer support
A deployment review shared by AXELITES after three months of using an AI support agent. Response time and workload reduction were measured in the first week.
Increase reported in the three-month review.
Without human intervention, in the three-month review.
Observed after one week of use.
Reduction recorded in the first week.
Results from the customer support deployment presented by AXELITES. They reflect this specific context and may vary with the requests, available data and responsibilities assigned to the agent.