Managed services · Cloud hosting · Monitoring
Managed services and cloud hosting for your applications
Your applications must stay available, secure and fast, without your teams spending their days on servers. AXELITES hosts and manages your websites, stores and business applications on AWS, Microsoft Azure, Google Cloud or OVHcloud: architecture, migration, monitoring, tested backups, security and cost tracking, with written responsibilities.
Monitored environments, clear responsibilities
- 2012AXELITES founded
- 300+Projects delivered since 2012
- 4Clouds: AWS, Azure, Google Cloud and OVHcloud
- 1Team for your hosting and your applications
Everything we take care of:
- Cloud architecture
- Hosting migration
- Monitoring and alerts
- Backups and restore
- System updates
- Security and access
- Certificates and domains
- Automated deployments
- Performance and capacity
- Disaster recovery
- Cost optimization
- Monthly reporting
Hosting is not just a server.
Hosting is judged by how it works day to day: applications that stay reachable, incidents detected before your users notice, backups you know you can restore and a bill you understand. Our managed services bring these requirements together, with a team that also knows the code of your applications.
Hosting delivered, then forgotten
- A server rented years ago that nobody updates
- Backups never restored, so nobody knows if they work
- Outages discovered by your customers
- A cloud bill that keeps rising without explanation
- Nobody accountable when the application goes down
AXELITES managed services
- An environment that is sized, documented and kept current
- Backups verified by restore tests
- Monitoring that alerts before your users notice
- Resources and costs reviewed regularly
- Written responsibilities between AXELITES, the host and your teams
What our managed services cover
Hosting, operations, security and continuity: six areas handled by a team that also knows the code of your applications.
Cloud architecture and hosting
We choose the provider, region and type of service (virtual servers, containers, managed services) with you, according to your applications, data and budget.
- AWS, Microsoft Azure, Google Cloud, OVHcloud
- Separate staging and production environments
- Data hosted in Europe when required
- Documented architecture
Hosting migration and takeover
Changing host or taking over an existing environment takes preparation: inventory, a rehearsed cutover, checks and a rollback plan.
- Inventory of applications and dependencies
- Dry-run migration before cutover
- Cutover scheduled outside business hours
- User journeys checked after transfer
Monitoring and operational maintenance
Availability, resources, application errors and certificates are monitored. Alerts trigger defined actions, within the agreed hours.
- Availability probes and metrics
- Alerts and response procedures
- System and service updates
- Incident handling and root-cause analysis
Security and access
Server hardening, security patches, firewalls, named access and logs: security is maintained over time, not only at launch.
- Security patches applied
- Named access and two-factor authentication
- Firewalls and TLS certificates
- Logs retained and searchable
Backups and recovery plan
Frequency, retention and off-site copies are set according to your recovery objectives. Restores are tested, not just scheduled.
- RPO and RTO objectives defined with you
- Copies outside the main site
- Regular restore tests
- Documented disaster recovery plan
Costs and capacity
We track consumption, resize resources and remove what is no longer used. Every month, you know what you pay for and why.
- Review of unused resources
- Sizing based on actual usage
- Preparation for load peaks
- Monthly cost reporting
From the audit to day-to-day operations
Taking over existing hosting or building a new architecture: every stage is prepared, tested and documented.
Inventory
Applications, databases, dependencies, access, backups and current costs: we establish the current state.
Stage: AuditTarget architecture
Provider, region, type of service, security and recovery objectives are defined and costed with you.
Stage: DesignPreparation
The environment is built, configured and documented; deployments and backups are automated.
Stage: AutomationMigration
A rehearsal validates transfers and critical journeys, then the cutover takes place with a rollback plan.
Stage: CutoverOperations
Monitoring, updates, backups and interventions follow the agreed procedures and hours.
Stage: MonitoringMonthly review
Availability, incidents, performance and costs are reviewed to adjust resources and plan improvements.
Stage: Management
Hosting, managed hosting or managed services: who does what?
The three terms are often confused. The difference lies in what is actually taken care of, and by whom.
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| Responsibility | Hosting onlyRented server or cloud | Managed hostingPlatform run by the host | AXELITES managed servicesEnvironment and applicationsRecommended |
|---|---|---|---|
| Servers, network and storage | Included | Included | With the chosen provider |
| Operating system updates | Not included | Included | Included |
| Infrastructure monitoring | Not included | Included | Included |
| Application and journey monitoring | Not included | Not included | Included |
| Backups | Not included | Included | With restore tests |
| Deployment of your applications | Not included | Not included | Included |
| Application security and access management | Not included | Not included | Included |
| Cost optimization | Not included | Not included | Monthly review |
| A contact who knows your code | Not included | Not included | Included |
Good to know: managed services can rely on your current hosting provider. Changing provider is not a prerequisite. Get my hosting audited
What are managed IT services?
Managed services mean entrusting a provider with operating all or part of your information system, within a scope and commitments set by contract. Infrastructure management covers servers, network, systems and backups. Application management adds the running of the applications themselves: deployments, monitoring of business journeys and fixes.
This work is often split into operational maintenance, to keep systems available and performing, and security maintenance, to track vulnerabilities and apply patches. AXELITES covers both, and can also maintain the code under application maintenance and support.
AWS, Azure, Google Cloud or OVHcloud: how to choose?
There is no best cloud in absolute terms. The choice depends on your applications, the useful managed services (databases, message queues, storage), your teams’ skills, your data location constraints and the total cost, operations included. All four providers offer data centres in France.
For sensitive data, sovereignty matters too: US providers remain subject to US law, while some European providers offer services qualified SecNumCloud by France’s national cybersecurity agency (ANSSI). In France, health data requires an HDS-certified host. We compare the options on your case and justify the recommendation in writing, based on these criteria:
- Data location and regulatory requirements: GDPR, HDS
- Managed services useful to your applications
- Total cost: resources, licences, operations and exit
- Available skills and lock-in risk
Backups and disaster recovery: setting your recovery objectives
Before talking about tools, two questions: how much data can the business afford to lose (RPO, recovery point objective) and how long can it stay down (RTO, recovery time objective)? The answers set backup frequency, retention and the fallback architecture.
A backup is only worth something if it can be restored. We recommend several copies, one of them outside the main site, and regularly test restores. The disaster recovery plan describes the operations and responsibilities needed to bring the service back; the business continuity plan aims to avoid the interruption altogether.
Hosting and managed services for Magento and e-commerce
An online store has specific needs: HTTP cache, application cache, search engine, scheduled tasks, message queues and traffic peaks during sales or Black Friday. We size and monitor these components, especially for Magento (Varnish, Redis, OpenSearch), and prepare capacity ahead of key trading periods.
The same team can also maintain the store itself: a performance incident is then analysed from the server down to the code, with no finger-pointing between host and agency.
Keeping your cloud hosting costs under control
Cloud bills often drift for the same reasons: resources oversized at launch, test environments running around the clock, volumes and backups never purged, forgotten services. A regular review resizes resources, switches off what is unused and uses committed-use discounts when usage is stable.
The monthly report brings availability, performance and costs together. You make informed decisions instead of discovering the bill.
Why entrust your managed services to AXELITES
Operations and development in the same team
Our teams also build and maintain applications. An incident is analysed from the server down to the code, with no finger-pointing between providers.
Several clouds, no imposed lock-in
AWS, Azure, Google Cloud or OVHcloud: we recommend based on your constraints, and the architecture stays documented so you can change provider.
Written responsibilities
The contract states what falls to AXELITES, the host and your teams: access, monitoring, interventions, backups and hours.
Resources sized to actual use
Right-sizing cuts both the bill and the footprint of your hosting. Resources are reviewed regularly against observed usage.
How we move forward together
Assess the current setup
Applications, dependencies, access, backups, consumption and location constraints: a written assessment, with the risks identified.
Design the target environment
Provider, architecture, security, recovery objectives and budget are proposed and approved with you.
Migrate and cut over
Building the environment, rehearsing the migration, a scheduled cutover and checks on critical journeys, with a rollback plan.
Operate and improve
Monitoring, updates, backups, interventions and monthly reviews take place within the agreed scope.
A written split of access, responsibilities and support conditions.
What we check on your environments.
A server can run for months before a disk fills up, a certificate expires or a backup silently fails. These regular checks are part of our managed services and appear in a report, with the actions to plan.
- Successful backups and tested restores
- Security patches for the system and services
- Disk space, memory and capacity
- Certificates and domain names before expiry
- Unused cloud resources and costs
The platforms we operate
Public clouds, CDN and delivery pipelines: we recommend based on your constraints and document every architecture so you are never locked in.
- AWS
- Microsoft Azure
- Google Cloud
- OVHcloud
- Cloudflare
- CI/CD
AureliaWatch, AI-assisted monitoring
Developed by AXELITES, AureliaWatch analyses logs, detects anomalies and flags suspicious behaviour to help you act before an incident spreads.
Discover the Aurelia suiteYour questions, our answers
Practical answers to help you make the right decisions before starting your project.
Discuss my projectHosting provides the resources needed to run a website or application. Managed services organize operations: monitoring, updates, backups and interventions within an agreed scope. The agreement defines the responsibilities of AXELITES, the hosting provider and your teams.
The scope covered (servers, systems, applications), the services included (monitoring, updates, backups, security, deployments), support hours and response times, recovery objectives, reporting and reversibility conditions. What remains with the hosting provider or your teams is written down in black and white.
Yes. We start with an inventory of servers, applications, access and backups, then deal with the critical points before taking over operations. Managed services can rely on your current hosting provider: changing provider is not a prerequisite.
The one that matches your applications, your data location constraints, the managed services you need and your budget. We compare AWS, Microsoft Azure, Google Cloud and OVHcloud on your case and justify the recommendation in writing.
We inventory applications, databases, dependencies and access before preparing the target environment. A rehearsal tests transfers and critical journeys. Cutover includes final synchronization, post-transfer checks and a rollback scenario suited to the service’s constraints.
First define acceptable downtime (RTO) and how much data the business can afford to lose (RPO). These needs guide backup frequency, retention and restore tests. Having a backup is not enough: restoration needs to be verified under the planned conditions.
No. A backup lets you recover data, not bring a service back quickly. Continuity also needs a fallback environment or a rebuild procedure, available access and defined responsibilities: that is the purpose of the disaster recovery plan, which should be tested regularly.
Wherever you decide. Major providers offer regions in France and Europe; for data subject to the GDPR, we favour European hosting. Health data requires an HDS-certified host in France, and some sensitive data may justify a SecNumCloud-qualified service.
Managed services are most often billed as a monthly fee, based on the number of environments, the services included, support hours and recovery objectives. Cloud resources consumed come on top, billed by the provider. Our proposal clearly separates these two items.
Managed services keep the environment running: servers, systems, backups and monitoring. Application maintenance fixes and improves the application itself. At AXELITES, both can be handled by the same team, with a single point of contact.
Let’s review your hosting
Describe your applications, your current host and the difficulties you face: we will propose an audit and a suitable managed services setup.