AXELITES solution · Customer service AI agent
Conseilo, the AI agent that resolves your online store’s customer service
Built by the AXELITES teams, Conseilo answers your customers and acts in your tools: order tracking, refunds, exchanges, photo analysis, product advice. The result of three years of continuous development and improvement, already used by several of our clients.
- Hello, my lamp arrived with a cracked shade.
- Thanks for the photo. Minor damage confirmed on your order: I can offer you a voucher or an exchange. Which would you prefer?
- The exchange, please.
- Done: the exchange is recorded and a new lamp ships tomorrow.
- Photo analysed
- Exchange created in the ERP
- Shipment scheduled
It reasons, then acts in your tools
What Conseilo handles:
- Order tracking
- Refunds
- Exchanges and credit notes
- Photo analysis
- Product advice
- Handover to your team
It does not just answer, it resolves.
A traditional chatbot points to an FAQ or a form. Conseilo reads the order, applies your rules and triggers the action in your ERP, CRM or helpdesk; when the situation calls for it, it hands over to your team with the full context.
A traditional chatbot
- Answers taken from an FAQ
- A link to a contact form
- No access to orders or the CRM
- A customer who repeats everything to the agent
- One language, one channel
Conseilo
- Answers based on the order and the customer’s profile
- The refund, exchange or claim triggered in your tools
- Reading from and writing to your ERP and CRM
- A human handover with the full context
- Five languages, on the website, WhatsApp, Messenger and email
Much more than a chatbot: a complete customer service agent
Six capabilities that let Conseilo resolve most requests end to end, and pass the rest to your team.
It acts in your ERP and CRM
Conseilo does more than read: it creates a credit note, records an exchange or updates a customer record, within the rules you set.
- Credit notes and exchanges
- Customer record updates
- Business rules set up with you
- Every action logged
It analyses photos
A damaged product, a crushed parcel: the customer sends a photo, Conseilo assesses the damage and adapts its answer, from a voucher to a reshipment.
- Damaged or faulty product
- Damaged parcel
- Wrong size or wrong item
- An answer proportionate to the damage
Refunds and pre-refunds
Depending on your rules and the customer’s profile, Conseilo triggers the refund, sometimes before the parcel is even returned, for your best customers.
- Refund rules per case
- Pre-refund before the return
- Vouchers
- Payment through Stripe
Real-time order tracking
Status, carrier, delivery date: Conseilo answers “where is my order?” from live data and, when a parcel is lost, opens the claim and reships the order.
- Status and carrier
- Delivery date
- Lost parcel claims
- Delivery address changes
Product advice
Before the purchase too: from the customer’s criteria, budget and constraints, Conseilo filters your catalogue and suggests the products that fit.
- Criteria, budget, constraints
- Search across your catalogue
- Product comparison
- Answers to technical questions
Human handover at the right time
Conseilo spots a very unhappy customer, acts and alerts your team. Your team picks up the conversation with the full context: the customer has nothing to repeat.
- Detection of tense conversations
- Alerts to your team
- Handover with the history
- Zendesk and Gorgias integration
Connected to your tools:
- ERP: SAP, Odoo, Microsoft Dynamics, Sage
- CRM: Salesforce, HubSpot, Zoho
- E-commerce: Adobe Commerce, Shopify, PrestaShop
- Shipping: Colissimo, Mondial Relay
- Payment: Stripe
- Helpdesk: Zendesk, Gorgias
- API and webhooks for your in-house tools
Explore Conseilo in detail on its website
Use cases, integrations, deployment, offer and resources: conseilo.com shows the agent in action and lets you request a demo.
Visit conseilo.com (opens in a new tab)
A tailored deployment, run by our teams
Conseilo is not a widget to install on your own: our engineers integrate it with your tools and adjust it to your rules.
Scoping
Your most frequent requests, your refund and exchange rules, your brand’s tone: together we define what Conseilo handles alone and what it passes on.
Stage: WorkshopsIntegration with your information system
Our engineers connect Conseilo to your store, ERP, CRM, carriers and helpdesk.
Stage: Our engineersTests on your real cases
Conseilo is tested on real requests from your customers, and your team approves the answers and actions before go-live.
Stage: ValidationGradual go-live
One channel or part of the requests first, then a wider scope as the results are confirmed.
Stage: Go-liveFollow-up
Dashboards, qualitative review of conversations and rule adjustments with your dedicated project manager.
Stage: Dashboards
Three years of continuous development, in production with our clients.
Conseilo is designed, developed and maintained by the AXELITES team, the same one that integrates our clients’ ERPs, Magento stores and business applications. It is the result of three years of continuous development and improvement, and several of our clients already use it every day for their customer service.
- Hosting in Europe, GDPR compliance
- DPA and SLA
- A dedicated project manager
- Priority support
Want to see Conseilo handle your own customer requests?
Tell us about your most frequent requests and your tools: we show you how Conseilo handles them, then scope the integration with you.