Application maintenance and support
Your application needs to keep running and improving. AXELITES takes over maintenance, resolves defects and prepares enhancements, including software built by another provider after an initial assessment.
Keep your applications moving forward
Fix, maintain and improve your applications
Our application maintenance covers business software, corporate websites and e-commerce stores. Depending on your environment, we support Laravel, Symfony, React, WordPress, Magento or PrestaShop projects after assessing the code and available access.
Resolve defects
We assess incidents by their impact, investigate causes and validate fixes before deployment. Each request retains a history of discussions, analysis and intervention so you know what was corrected.
- Corrective maintenance and diagnosis
- Incidents tracked through ticketing
Maintain the technical foundation
Updates, dependencies and known weaknesses are reviewed to plan work and reduce recurring incidents. Preventive maintenance also covers security patches, performance and backups within your agreed scope.
- Platform and framework updates
- Technical checks and restoration
Add useful features
Enhancement requests are defined, estimated and prioritized with you to keep work and budgets clear. We can improve a module, adapt a journey or add a new requirement while checking existing functionality.
- Enhancements and module redesign
- Estimate and approval before work starts
How we move forward together
Assess the application
We review code, access and environments to define takeover conditions. Available documentation and known incidents help prepare a phased takeover.
Organize requests
Shared tracking separates incidents, updates and improvements against agreed priorities. You receive request estimates and visibility into completed work.
Validate and deliver
Changes are tested, approved and deployed with monitoring suited to their impact. Your teams take part in acceptance testing; changes are documented for future work.
A maintenance scope and support arrangements defined at takeover.
Your questions, our answers
Practical answers to help you make the right decisions before starting your project.
Discuss my projectCorrective maintenance addresses defects. Preventive maintenance prepares updates and reduces known weaknesses. Evolving maintenance adapts features to new business needs. They can be combined in a maintenance agreement with separate priorities, estimates and approvals.
The budget depends on the software’s condition, dependencies, environments and volume of requests. A takeover phase identifies areas needing attention. Tracking arrangements distinguish ongoing maintenance from larger changes to support clear decisions.
The transition requires source code, authorized access, available documentation and incident history. We check build and deployment conditions, then agree responsibilities and request tracking. Missing information is recorded before confirming the takeover scope.
Functional improvements can be part of the engagement, but their treatment depends on the agreed scope. They are described and estimated separately from defects. This distinction supports priority decisions and makes their effects on budget and release planning easier to understand.
Timing depends on agreed arrangements, qualification and impact. An issue blocking an essential operation is different from a convenience improvement. Applicable criteria and commitments are specified before the engagement begins so that teams understand how their requests will be handled.
Organize support for your applications
Describe the systems involved and the requests that are difficult to resolve today.