TMA: your application managed end to end
Application maintenance (TMA): we manage your whole project
We do not just fix bugs. With our application maintenance, one team takes charge of your whole project: development, improvements, fixes, security, backups, hosting checks and cost control, with a report every month.
A team that knows your application and takes care of it
Everything we take care of:
- Fixes
- User support
- Improvements
- New development
- Updates
- Security
- Backups
- Monitoring
- Hosting checks
- Performance
- Cost control
- Monthly reporting
Maintenance is not just about fixing bugs.
A running application means up-to-date code, tested backups, suitable hosting and costs under control. With our application maintenance, we take on the whole picture: day-to-day operations, improvements and projects, with one team that knows your application.
Standard maintenance
- Tickets fixed one by one, with no overall view
- Improvements and development handed to someone else
- Security, backups and updates left to you
- Hosting nobody checks
- Servers, licences and subscriptions paid for but unused
AXELITES application maintenance
- One team that fixes, improves and develops your application
- Updates, security patches and backups included in the scope
- Hosting, performance and environments checked regularly
- Unnecessary costs identified: servers, licences, subscriptions
- One contact, one tracking tool and a monthly report
Everything we manage for your application
From the first ticket to the monthly report, every part of the project is handled by the same team. You keep the overall picture and a single point of contact.
Fixes & support
Your users report, we qualify, fix and explain. Every request is tracked in a shared tool, with its priority and history.
- Priorities and response times agreed together
- Diagnosis and fixes at the root cause
- Day-to-day support for your teams
- History of every intervention
Improvements & development
A new feature, an integration, a module redesign or a full project: the same team develops it, within the same framework as maintenance.
- Improvements estimated and prioritized with you
- New modules and integrations
- Development projects under the same contract
- Testing and acceptance before each release
Security & updates
We keep your foundation current: frameworks, dependencies, security patches, access rights. Every update is tested before production.
- Framework and dependency updates
- Security patches applied and recorded
- Access and permission reviews
- Controlled deployments with rollback
Backups & continuity
Verified and tested backups, monitoring that alerts before your users do, and a recovery plan everyone knows.
- Scheduled and verified backups
- Regular restore tests
- Monitoring and alerts
- Documented recovery plan
Hosting & performance
We check your hosting: sizing, configuration, versions, response times. We recommend and apply the useful adjustments.
- Audit of your current hosting
- Performance and response times tracked
- Test and production environments
- Migration or change of host when needed
Costs & reporting
We review what you pay for: oversized servers, unused licences, forgotten subscriptions. Every month, a report and clear priorities.
- Review of unnecessary costs
- Monthly report of interventions
- Roadmap of improvements
- Documentation kept up to date
From the request to production, without surprises
Every request follows the same path, whether it is a fix, an improvement or a new development. You know where it stands at every step.
Request
Your teams report an issue or a need in the shared tracking tool, by email or by phone.
Handled by: SupportQualification
We reproduce, measure the impact and set the priority. An improvement is described and estimated before it starts.
Handled by: ManagementIntervention
Fix, improvement or new development, carried out in a test environment, never directly in production.
Handled by: DevelopmentValidation
Technical tests, then acceptance with your teams on the affected journeys and neighbouring functions.
Handled by: QualityRelease
Backup first, controlled deployment and a rollback plan. You know what changes and when.
Handled by: SecurityFollow-up and reporting
The intervention joins the history. The monthly report covers handled requests, completed checks and the next priorities.
Handled by: Reporting
What our application maintenance covers
The scope is defined with you and can grow over time. Our full-scope maintenance brings together everything your application needs to run well, month after month.
Swipe to see more
| Services | Corrective maintenanceKeep the application stable | Adaptive maintenanceFix and improve | Full-scope TMAWe manage your whole projectRecommended |
|---|---|---|---|
| Issue fixes and support | Included | Included | Included |
| Updates and security patches | Included | Included | Included |
| Improvements and new development | Not included | Included | Included |
| Verified backups and restore tests | Not included | Included | Included |
| Monitoring, alerts and performance | Not included | Not included | Included |
| Hosting and environment checks | Not included | Not included | Included |
| Review of unnecessary costs | Not included | Not included | Servers, licences, subscriptions |
| Monthly reporting | Included | Included | With a roadmap |
Pricing model: monthly retainer, bundle of hours or dedicated team, chosen with you according to the volume of requests. You remain the owner of the code, access and documentation at all times. Request a proposal
How we move forward together
Audit the current state
Code, hosting, security, backups and costs: we establish the current state and the priorities for remediation, including for an application built by another provider.
Take over
Access, environments, documentation and the tracking tool are set up. The scope, pricing model and response times per priority are defined with you.
Stabilize
Priority fixes, overdue updates, backups and monitoring in place: the application starts again on a healthy footing.
Keep it running
Fixes, improvements, development and monthly checks continue within the same framework, with a report and priorities reviewed every month.
Scope, pricing model and a single point of contact defined at takeover, then a report every month.
We check what nobody else looks at.
An application works until the day a backup is missing, a dependency is no longer maintained or a server saturates. Our maintenance includes these regular checks and presents them in a clear report, with the actions to take.
- Backups tested and restorable
- Updates and security vulnerabilities handled
- Hosting, performance and capacity checked
- Unnecessary costs identified and removed
We are very happy with our collaboration with AXELITES. We value being able to count on a team that works alongside us with commitment and with whom we are building a true partnership.
Working with AXELITES is a real asset. The team’s responsiveness, expertise and the quality of our working relationship make all the difference.
Any web technology, not just these
Laravel, Next.js, Magento, Node.js, PHP, cloud platforms: we take over your application whatever its stack, after reviewing the code and available access.
Laravel
Symfony
Next.js
React
Vue.js
Angular
WordPress
Magento
PrestaShop
Drupal
WooCommerce- And many more
Your questions, our answers
Practical answers to help you make the right decisions before starting your project.
Discuss my projectYes. Full-scope maintenance includes regular checks of hosting (sizing, versions, performance), backups (scheduling, restore tests) and costs (servers, licences, unused subscriptions). Findings and proposed actions appear in the monthly report. We can also take over hosting or support a change of provider.
Yes. Improvements and new development are carried out by the same team, within the same framework as maintenance: description, estimate, prioritization, then testing and release. Larger requests receive a separate quote to keep the budget clear, without changing contact or contract.
Corrective maintenance addresses defects. Preventive maintenance prepares updates and reduces known weaknesses. Evolving maintenance adapts features to new business needs. They can be combined in a maintenance agreement with separate priorities, estimates and approvals.
The budget depends on the software’s condition, dependencies, environments and volume of requests. A takeover phase identifies areas needing attention. Tracking arrangements distinguish ongoing maintenance from larger changes to support clear decisions.
The transition requires source code, authorized access, available documentation and incident history. We check build and deployment conditions, then agree responsibilities and request tracking. Missing information is recorded before confirming the takeover scope.
Timing depends on agreed arrangements, qualification and impact. An issue blocking an essential operation is different from a convenience improvement. Applicable criteria and commitments are specified before the engagement begins so that teams understand how their requests will be handled.
Entrust us with your application maintenance
Takeover, stabilization or a new project: tell us about your application, its hosting and your pending requests. We will propose a scope, a pricing model and a takeover schedule.