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Magento maintenance and application support: develop your store

A failed payment, inventory no longer updating or an incompatible extension can disrupt sales. AXELITES provides maintenance and outsourced application maintenance for your Magento store, organizing fixes, updates and enhancements around your commercial priorities.

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Keep your applications moving forward

Support adapted to your e-commerce operations

Corrective maintenance

Reproduction of anomalies, analysis of their origin and correction of affected functions. Priorities consider the impact on orders and your teams' work.

    Preventive maintenance

    Examination of versions, patches and dependencies. Updates are prepared with a compatibility review and validation scenarios suited to your installation.

      Functional enhancements

      Adaptation of the catalog, purchasing journey or custom modules. Each enhancement is scoped to make its dependencies and acceptance criteria visible.

        Integration monitoring

        Diagnosis of inventory, order and product exchanges with your ERP, CRM or PIM, in coordination with owners of the systems involved.

          Technician using a tablet in front of servers

          How we move forward together

          • Examine existing systems

            List code, access, environments, extensions and known incidents to prepare takeover.

          • Agree priorities

            Define scope, support arrangements and sales journeys to verify before each intervention.

          • Fix and validate

            Prepare changes, perform technical trials and have your teams validate affected uses.

          • Deliver and document

            Organize production deployment and checks, then keep information useful for subsequent interventions up to date.

          A maintenance scope and support arrangements defined at takeover.

          Take over your store with reliable guidance

          Takeover begins with an inventory: Magento edition and version, theme, extensions, custom developments, hosting and business connections. We also examine the code repository, deployment procedures and available backups. Missing information is identified to prepare service continuity.

          Anomalies are linked to their impact: inability to order, inventory error, administration problem or visual inconvenience. This qualification establishes an order of action your teams can understand. A structural difficulty may require an additional audit before fixes begin.

          Validate interventions on journeys that matter

          A change is prepared in a test environment when available or established as part of the engagement. Validation covers affected functions and their dependencies: catalog, cart, payment, shipping, orders and exchanges with management software.

          Before production, we specify checks to perform, responsibilities and rollback conditions. After delivery, changes and points requiring attention are documented. An update therefore goes beyond changing a version number.

          Define application maintenance suited to your organization

          The setup distinguishes incidents, preventive operations and new features. Request channels, support hours and intervention times are agreed according to your activity; they are not assumed identical for every store.

          Extension licenses, hosting and third-party services are identified separately from maintenance work. You thus know which responsibilities belong to AXELITES and which elements depend on other providers. AXELITES offers competitive prices adapted to your project's scope. Contact us for more details and a personalized proposal.

          Your questions, our answers

          Practical answers to help you make the right decisions before starting your project.

          Discuss my project

          Yes, after analyzing code and access conditions. Handover must include environments, extensions, technical accounts and known procedures. Any prerequisites are specified before takeover.

          No. Application maintenance supports and develops an existing system within an agreed scope. If a redesign becomes appropriate, its objectives and deliverables are scoped separately.

          The engagement can concern Magento Open Source, Adobe Commerce or MageOS. We verify the solution, versions and services used, and responsibility allocation with vendors and the hosting provider.

          AXELITES offers competitive prices adapted to your project's scope. Contact us for more details and a personalized proposal.

          Let's discuss your Magento maintenance

          AXELITES offers competitive prices adapted to your project's scope. Contact us for more details and a personalized proposal.

          Contact us